Computer Screen Blank at Startup – Error Message After Active Desktop Recovery
Here is a problem I’ve run into several times and since each time the fix has been so easy I would like to share it with possibly thousands of computer users who may be racking their brains trying to deal with it. The problem is very annoying and disconcerting, but in some cases the computer will function albeit, very slowly.
Here is the trouble reported: After the computer starts up, the screen is white and there are no desktop icons on it. Then an “Active Desktop Recovery” message pops up. It asks you if you would like to restore the active desktop. When you click on the button to do so, which is really
the only choice you have, the following message, or a similar one pops up:
· object does not support this action
· line 65
· char 1
· code 0
It may then ask you want if you want it to run some script. It gives you the choice to click yes or no but from my experience it doesn’t matter which choice you make, the computer may or may not give you a desktop.
This is very definitely a registry problem. However, any registry cleaner I have ever seen doesn’t fix it. This is because this problem occurs when there is more than one video type in the registry and your display doesn’t match the one chosen in the registry. A registry cleaner has no way of knowing the wrong display option is chosen.
Giving an example will hopefully make this clear. A customer of mine had an LCD monitor on her computer. She brought the monitor to me because it had lost all its sharpness. Actually, the display looked washed out in areas. The bad display areas almost looked like they were formed in ocean waves.
When an LCD screen looks like thi
s, the LCD unit, the part we used to call the picture tube, is bad. She couldn’t afford a new one at this time. So, she hooked her 15 inch old style CRT monitor up to the PC. When she did, the active desktop popup started happening. She would choose to run the recovery and then the script that was prompted in the error message that follows. After she did, the computer would work. However, it would be slow a nd the recovery message would pop up frequently as she worked on the computer.
Here is why this active desktop recovery error occurred. The computer was set to use a device driver that was incompatible with the monitor being used. The computer or a registry cleaner has no way of knowing my customer changed her computer back to her old one after a particular driver was set for use in the operating system’s registry. All the registry could detect was detect s
omething wasn’t right.
Here is a quick fix which I have seen work 10 to 15 times myself and have heard through the grapevine worked on several more occasions.
1. Right click on an empty part of the desktop.
2. Choose properties
3. When the display properties box comes up, choose settings.
4. Set the screen resolution to a lower number.
5. Click OK
6. Shut down the computer.
7. After you restart the computer you can set the display settings resolution to anything your monitor will support.
8. Make sure everything is now working correctly, then running a registry cleaner is recommended.
Doing this will set an option in the registry to use the operating system’s default display options where it had previously been set to work off another (non-default) option. The previously set option was appropriate for the LCD monitor but not the CRT display.
There are other ways wrong display options can be set in the registry to an incorrect setting. Installing a game might do it. Viruses, spyware or other parasites could cause it. So, if you suspect this problem has to do with a virus or spyware make sure to run a virus and a spyware cleaner after you reset to the default display options as instructed above. However, regardless of how it happens, changing your display resolution settings is a handy shortcut that may well get your computer back on its feet.
The author, Ed Lathrop is a comp TIA A+/Network+ certified computer technician familiar with the operation, repair and upkeep of today’s PC’s. His site Best Anti Spyware Shows you how all the top antispyware programs rate against one another and introduces you to the number rated antispyware program which is also the number 1 virus cleaner. Also, take a look at how the top registry cleaners rate at the number 1 registry cleaner review Registry Cleaner Review.
Recommended Computer Fix
Easy PC Solution
In just two steps, you can safely and quickly fix every PC error, every PC crash and every PC Freeze.
At the same time, get rid of all hidden Trojan/worms/viruses and security threats then speed up your PC.
The best way to solve all known and hidden problems on your PC is to:
- One, Scan - Find out what the actual problem is. You can do this by using a dependable software application to scan for errors and viruses.
- Two, Repair - As soon as you pinpoint the errors, then you may go ahead and fix your computer with the aid of a tested online software program.